Contact vendor to ask if we should:
If we receive a duplicate copy, add to collection or forward it to Melanie Rusk at CS as a gift.
If it is damaged, we request a new copy from the vendor.
Do letter of deduction unless credit is being applied to account.
Most international vendors will not want to pay for returns. Some have local "distribution hubs" in the United States where return items can be sent.
May need to provide photographic documentation of damage.
(NOTE: Below, add links for letters of deduction and invoice prepping)
Dear <vendor>,
We received a damaged title on invoice <#> dated <date>.
<concise description of damage – ex: "This book appears to have water damage," or "Several pages are torn."
We will deduct the cost of this item from the invoice. If you are able to provide a replacement copy, please send the replacement copy with a separate invoice.
Hi, Allie,
On invoice 895960 on our 5232-23 subaccount, we received a book where the text block has completely separated from the cover.
TITLE: Rowman & Littlefield Handbook of Policing
ISBN: 1538132893
Would we be able to receive a replacement copy for this book?
If you need us to send pictures, we can do that as well.
Thank you!
Reply form GOBI:
I am sorry you received a defective book. We will issue a no charge replacement and the process is as follows:
Includes:
If the special collection location has requested a specific OCLC # or specified an exact short bib to use, we can use that.
When receiving, no materials for these locations should be marked (no stamping, stripping, barcoding).
For RBML and MAPS, materials will go directly to the units, unopened. The units will notify us if the condition of the item is acceptable and provide the invoice for payment.
For Order Without Inventory, no "receiving" action is needed. The invoice payment will close the POL, and add a receiving date in the Notes section.
For items with an inventory (bib record), we will still need to complete the standard receiving process in Alma.
For Uni High, receive as usual. No additional item record intervention is needed. Place materials on Uni High shelves in Room 1.
ARX – receive per usual, add barcode, Do not stamp or strip. Place on ARX shelves in Rm. 1.
CLX – receive per usual, stamp, strip, and add barcode, Put on Lea’s desk. (or designated shelves)?
Scholarly Commons – receive per usual, stamp, strip, add barcode, put on shelf in Rm 12.
SSHEL Cur. Col. – receive per usual, stamp, strip, add barcode. Notify SSHEL for cataloging. Place on outgoing shelf. (Not sure which shelf? Are we blue streamering and shipping delivers)?
SSHEL S-Col. – receive per usual, Do Not Mark, place on shelves in room 12
Graphic Novels – receive only put on Rosemary’s shelves
A letter of deduction is needed anytime that you are not paying the full amount on an invoice.
Some examples are:
Each letter of deduction should include:
Print e-mail and staple as first page of invoice when submitting for payment.
If book is being returned, request a return label and include letter of deduction with book when returning.
Date:
(vendor address)
INVOICE #
Customer/Account #
We are returning __.
ISBN#(s) __.
This copy duplicates your previous shipment _ (date).
This piece is the wrong title and/or volume or number.
Please send _ .
This is an imperfect copy.
Please send a replacement copy.
We did not order this title.
We canceled this order _ (date).
We are deducting $ from your INVOICE # .
We will not pay INVOICE # .
We paid or are paying for this title on INVOICE # (date).
Please credit our account.
We will hold your invoice until .
We have not received an invoice.
Thank you for your courtesy in this matter.
Sincerely,
Date:
(vendor address)
INVOICE #
Customer/Account #
We are returning __.
ISBN#(s) __.
This copy duplicates your previous shipment _ (date).
This piece is the wrong title and/or volume or number.
Please send _ .
This is an imperfect copy.
Please send a replacement copy.
We did not order this title.
We canceled this order _ (date).
We are deducting $ from your INVOICE # .
We will not pay INVOICE # .
We paid or are paying for this title on INVOICE # (date).
Please credit our account.
We will hold your invoice until .
We have not received an invoice.
Thank you for your courtesy in this matter.
Sincerely,
Date: July 1, 2022
ATTN: Andromeda
INVOICE # 0985
The following 3 invoice lines had issues, and we will therefore deduct these from the final invoice payment:
The total amount deducted from this invoice is:
Sincerely,
Nada Sweid
(This part under review with George and BHRSC for FY23)
On the G drive Go to: G:\AcqUnitsBusOffice
There are three folders regarding letters of deduction
Open the appropriate folder and select the folder for the vendor then inside that folder select "00form"; you will be taken to the form letter you need to use for your letter of deduction. Edit the form as needed, then "Save As" the date and your initials.
After you fill in the template
1) one copy goes with the book if there is a book being returned
2) one copy goes with the invoice to the business office
3) one copy needs to be saved into the vendor's folder.
(Note that on the template where it says service charge, this is only used by the serials person)
If you ever have a situation where you need to send a letter of deduction directly to a publisher, the Head of Acquisitions would like to know first to determine why and how often this is being done.
After an invoice has been checked and verified for receipt and is ready for payment, verify the following details then place in the Invoices tray:
Collate the invoice in reverse order, with the last page on top. The following must be included: