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University Library, University of Illinois at Urbana-Champaign

Reference Interview and Instruction in Reference Training

This guide accompanies the U of I Library graduate assistant training session.

Referral Tips

Everyone here will have to refer patrons at some point! Here is why it's important:

  • Referral policy 
  • Don't be the dead end
  • Don't assume you've answered the whole scope of the patron's question
  • Specialists rely upon referrals
  • Expand patron's relationship with the library and its wealth of expertise