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University Library, University of Illinois at Urbana-Champaign

Reference Interview Training

Reference Interview Training

Guidelines

RUSA's Guidelines for Behavioral Performance of Reference and Information Service Providers

http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral

These are professional librarians' standards for how to interact with our patrons. How do they intersect with what we discussed and practiced in this session?