You will also conduct a reference interview when you're doing chat reference. Here are some things to keep in mind:

• It will be slower than an in-person or phone reference interview.
• You will not have non-verbal or vocal cues to help you.
• You will have to give more detailed instructions when helping the user get to a resource.
• You'll have to check in with the user more frequently as you search since they don't have any cues either.
• You still need to incorporate teaching into your chat reference interactions.