At their most basic, citation management tools allow you to:
Collect articles, books, webpages (and lots more) for use in research.
Format and create bibliographies using a particular citation style, to export into a research document.
More advanced features in citation management tools allow you to:
Link to source materials.
Store source materials.
Insert in-text citations and bibliography entries while writing in a word processor.
Collaborate with others.
Annotate within PDFs.
As of July 2016, RefWorks is no longer be available through the U of I Library. If you have any questions or require any assistance, please contact the Library's Citation Management Working Group at firstname.lastname@example.org.