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University Library, University of Illinois at Urbana-Champaign

Usability Testing: Usability Testing Software

So, you have a new web site or piece of software. To make it most useful, you need to have some users actually test it. This LibGuide lists some resources for conducting usability tests.

Usability Testing Software Comparison

This table represents the most common usability testing software on the market today. Use the descriptions to find which software will work best for your project, and visit the software's Library Guide if applicable.

 

See the Kaltura Library Guide and the Morae Library Guide for software-specific help. 

 

Kaltura logo.
Kaltura Capturespace

Skype logo

Skype for Business

Morae logo


Morae

Silverback logo

Silverback

Optimal Workshop logo.
Optimal Workshop

Available at mediaspace.illinois.edu Technology Services Scholarly Commons Usability Lab Scholarly Commons Usability Lab optimalworkshop.com
Cost Free to University people Free to University people Free at Library; cost to install your own copy Free at Library; cost to install your own copy Free trial version for small studies; educational discount for yearly subscription
Platform/OS Windows or Mac Windows or Mac Windows Mac Browser-based
Best for Fast, free, simple video capture, editing, upload, and captioning. Choice of sound, screen, webcam (picture in picture), or everything at once. Remote observers can easily watch without being in the same room; calendar integration; session recording (without picture in picture) Large structured studies; marking specific tasks for comparison across studies; labeling video points for later review Like Morae, but for Mac Online studies; several tools for card sorting and information architecture analysis; rich analysis of results from multiple users.
Where to use it Anywhere Anywhere Scholarly Commons Scholarly Commons Anywhere
Ease of use Simple Moderate Complex Complex Moderate
Specific features          
Video-based usability testing Green check mark Green check mark Green check mark Green check mark Red x
Video capture and recording Green check mark Green check mark Green check mark Green check mark Red x
Video rendering speed Fastest Fast Slow ? Not applicable
Connected to video hosting system Green check mark Red x 

(but can pair with Kaltura)
Red x Red x Not applicable
Picture in picture Green check mark Red x 

(but can pair with Kaltura)
Green check mark Green check mark Red x
Remote viewing Red x 

(but can pair with Skype)
Green check mark Green check mark ? Red x
Real-time task marking Red x Red x Green check mark 

(requires remote observer)
? Red x
Card sort testing Red x Red x Red x Red x Green check mark
A/B testing Red x Red x Red x Red x Green check mark
Information architecture analysis Red x Red x Red x Red x Green check mark
Results analysis Red x Red x Red x Red x Green check mark

 

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