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University Library, University of Illinois at Urbana-Champaign

Alexander Street Press

Illinois subscribes to Alexander Street Press's award-winning online collections, including streaming video, audio, and other multimedia for scholarly research, teaching, and learning.

Troubleshooting

The Alexander Street Press help page explains how to troubleshoot common problems, as well as how to improve your search results. You can also contact the library via our Ask a Librarian service.

Issues With Multimedia Loading

The first thing to try when the site doesn't seem to be working properly or files are taking a long time to load is to refresh your session. Click Escape three times in a row, and a diagnostic window will appear. Click "Refresh session." This diagnostic window also tells you whether or not you are logged in. You must be logged in to create playlists, bookmarks, and clips.

screenshot, customer support diagnostics